Refund policy
Return & Refund Policy
At The Little Family Bakery, all of our treats are baked fresh, by hand, and with love. Because our items are perishable and made-to-order, all sales are final—this applies to both shipped orders and local pickups.
All Sales Are Final
For health and safety reasons, we cannot accept returns or exchanges on any edible items, whether shipped or picked up locally.
Order Issues or Concerns?
We want every order to leave you smiling! If your order arrives damaged, incorrect, or if there’s another issue, please contact us within 24 hours of receiving it (or picking it up).
📧 Email us at: littlebakery25@gmail.com
📸 Include a photo and your order number so we can make it right.
We handle issues on a case-by-case basis, and may offer a replacement or store credit when appropriate.
Cancellations
If you need to cancel your order, please reach out within 24 hours of placing it or before midnight on Thursday. After that, we begin prepping for your weekend bake, and cancellations are no longer possible.
Local Pickup Orders
For local pickups, please arrive during your scheduled time window. If you miss your pickup and we’re unable to reach you, we cannot guarantee the freshness of your order beyond that day, and refunds will not be issued.
If something came up, just let us know—we’re happy to work with you when we can!
Contact Us
If you have any questions, please don’t hesitate to reach out:
📧 Email: littlebakery25@gmail.com
📍 Based in: Troy, Ohio